What are your return policies?
Our goal is that you are satisfied with your purchase. If you are unhappy with your purchase for any reason simply return it to us. please return your purchase in its original packaging unused unless stated otherwise, along with your original receipt/email confirmation within 30 days from the purchase date. Please examine the outer box and all contents instantly upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s)..
What is your returning process?
To return your product, simply:
- Go to the Orders page from your account.
- Select the order with the product you want to return.
- Select the 'Return Items' and choose a reason for your return.
- Indicate whether you'd like a refund or an exchange.
- That's it! Your seller can ensure your return and supply any additional details you need.
- Please do not return the item to your seller without their confirmation.
How do I know if you have received my return?
We strongly recommend a tracked courier service when returning the item.
Refunds (if applicable)
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll additionally notify you of the approval or rejection of your refund.If you're approved, then your refund is going to be processed, and credit can automatically be applied to your credit card or original method of payment, within a certain amount of days.
How quickly will a refund reach my account?
The money should reach your original payment method in 3-5 working days after a refund has been processed for your order, while credit/debit cards may take up to 30 days depending on who you bank with. We'd love to make things faster, unfortunately, we can't control the timelines!
You can check the status of your order from your account from the 'View Orders' section. You can view any refund details by clicking the 'View Order Details' button.
After 30 days from the date of purchase, the product will be covered under a 1-year warranty.
For any further enquires regarding returns
You can get in touch with our Contact Us page.