Returns & Warranty

Website purchases only

Return window & eligibility

1. Go to Your Account Page and log in.
2. Select Orders and choose the order you wish to return.
3. Click on Contact us — this will open a message form linked to your order.
4. In the message box, explain the reason for return and describe the condition of the item.
5. Submit the form — our team will review your request and email you with return instructions.

Start a Return

Refunds

• We’ll email you when we receive and inspect the item.
• Approved refunds are issued to the original payment method. Processing typically takes 3–5 working days; some banks can take up to 30 days.

Covers faults after 30 days

What the warranty covers

• 12‑month cover (unless otherwise stated)
• Repair or replacement for manufacturing faults
• Excludes accidental/liquid damage & misuse
• Accessories covered only if supplied by us

1. Go to Your Account Page and log in.
2. Select Orders and open the order you wish to return.
3. Click Contact us — this will open a message form linked to your order.
4. In the message box, explain the fault with the device
5. Submit the form — our team will review it and email you the next steps and return instructions.

Start a Return Request

Outcomes

• If the return is approved, you’ll receive instructions or a prepaid return label (where applicable).
• Once received and inspected, we’ll issue a refund or replacement depending on your request.
• If the item is returned in a different condition than described, additional review may be required.