Warranty Policy
Shop With Confidence
At Gadcet, we want you to feel confident when shopping with us. Unless stated otherwise on the product listing or order details, products supplied by us include a 12-month warranty from the date of purchase.
This warranty applies to eligible manufacturing faults that occur after the initial 30-day return period. All warranty claims are subject to inspection by our returns or technical team.
This warranty does not affect your statutory rights under UK consumer law.
After the First 30 Days
If your item develops a fault after the 30-day return period, we will review the issue under warranty. Where a fault is confirmed, we will aim to provide a suitable resolution based on the product, the fault, and stock availability.
Faults We Can Review
- Manufacturing faults that develop under normal use
- Hardware faults not caused by damage, misuse, or external factors
- Accessories only if they were supplied with the original order
- Claims raised within the applicable warranty period
When Warranty May Not Apply
A warranty claim may be declined if the fault is caused by damage, misuse, unauthorised repair, or anything outside normal use.
- Accidental damage, including drops, cracks, dents, or impact marks
- Liquid or water damage
- Damaged charging ports, broken parts, or other physical damage
- Misuse, neglect, improper handling, or unsuitable storage
- Unauthorised repairs, modifications, or tampering
- Software issues caused by apps, updates, resets, or user settings
- Cosmetic wear that does not affect the product’s function
- Missing accessories or parts supplied with the original order
- Apple ID, Google ID, Samsung account, passcodes, screen locks, or tracking locks
How to Raise a Request
Please contact us through your order before sending anything back. This helps us review the issue and provide the correct return instructions.
- Log in to your Gadcet account.
- Open the relevant order from your order history.
- Select Contact us.
- Explain the fault clearly and include photos or videos where possible.
- Wait for our team to confirm the next steps by email.
Start a Warranty Return Request
What Happens After Inspection
Once your item has been received, our team will inspect it to confirm the reported fault and check whether it meets the warranty requirements.
If the fault is covered, we will usually try to repair the item first. If repair is not suitable, we may offer a replacement where stock is available. If a replacement is not available, a refund may be issued in line with our warranty terms and applicable consumer law.
If the item is not covered under warranty, or it is returned in a different condition than described, we will contact you with the outcome and advise you of the available options.
Before Sending Your Item
- Back up and remove all personal data.
- Remove SIM cards, memory cards, and personal accessories.
- Remove all account locks, passcodes, and tracking locks.
- Pack the item securely to help prevent damage in transit.
- Include any accessories requested by our team.
Gadcet is not responsible for any loss of personal data, files, apps, settings, or information left on the device.
Need Help?
We will keep you updated by email during the warranty process. If you have any questions, please use the message form linked to your order or reply to your warranty confirmation email.
Contact Us
We will keep you updated by email during the warranty process. If you have any questions about a warranty claim or enquiry, please contact us using the details below:
Email: support@gadcet.com
Phone: 01708 922786
Address: Gadcet, 61–63 South Street, Romford, RM1 1NL