How can we help?
Find answers about delivery, returns, warranty, payments, Clearpay, trade-in and support.
Delivery & Shipping
What are your delivery options and prices?
Standard delivery takes 1–2 working days and costs £1.99 for orders up to £19.99. Standard delivery is free on orders from £20.00 to £49.98. Free Next Day Delivery is available on orders of £49.99 and above.
Working days are Monday to Friday, excluding bank holidays. Delivery timeframes are estimates and may be affected by courier delays or remote-area restrictions.
What is the next-day delivery cut-off?
Place your order before 4:00 pm Monday to Friday for same-day dispatch where available. Orders placed outside working hours are processed on the next working day.
Can I track my order?
Yes. We email your tracking details once your order has been dispatched. You can also check your order status from your Gadcet account where available.
Returns & Refunds
What is your returns policy?
You can return eligible items within 30 days of purchase. Items should be returned securely and, where applicable, with the original packaging and accessories.
Please inspect your order when it arrives and contact us promptly if you receive an incorrect, defective or transit-damaged item.
How long do refunds take?
Once your return has been received, inspected and approved, the refund is issued to the original payment method. The time it takes to appear in your account can vary depending on your payment provider.
Warranty & Product Condition
Is there a warranty on purchases?
Yes. Eligible products are covered by a 12-month warranty for manufacturing faults, unless otherwise stated on the product page. Accidental damage, misuse and normal consumable wear are not covered.
How are product conditions graded?
Used devices are checked, tested and data-wiped before dispatch. Condition grades include Used – Like New, Used – Very Good, Used – Good and Used – Fair. Cosmetic wear varies by grade, and used items may not include original retail packaging or non-essential accessories.
Payments
Which payment methods do you accept?
Available payment methods may include Visa, Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and Clearpay. The payment methods available for your order are shown at checkout.
Clearpay FAQs
1. What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Details of the Temporary Permission regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website.
2. How do I use Clearpay?
Just shop on Gadcet.com and check out as normal. At checkout, choose Clearpay as your payment method. You’ll be directed to Clearpay to log in or create an account and provide your payment details (Visa or Mastercard).
If you’ve used Clearpay before, simply log in to complete your order.
3. Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
4. Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply, including creditworthiness and affordability assessments. See Clearpay Terms of Service for further details.
5. How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
6. What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Late payments may affect future spending limits. We may also report your late payment data to credit reference agencies. This could have a negative impact on your credit file, and could make it harder to obtain credit in future.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
7. When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Gadcet.com.
8. Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between £1 and £1500 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
9. Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
10. How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from Gadcet.com to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
11. Where can I find out more about Clearpay?
Visit the Clearpay website for a comprehensive list of FAQs, Clearpay Terms of Service, and Privacy Policy.
Trade-In
How do I sell or trade in my device?
Get an instant quote on our website, send your device or arrange collection where available, and we will verify its condition before confirming the final value and payment.
Can my trade-in quote change after inspection?
If the condition we receive differs from the information provided during the online valuation, we may send you a revised offer. You can then choose whether to accept or decline it.
Support
When is support available and how do I contact you?
Our support team is available Monday to Saturday, 9:00 am to 7:00 pm. Call 01708 922786 or email support@gadcet.com.
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