Refund policy

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Returns & Warranty



Start a Return Start a Warranty Claim

Website purchases only

Return window & eligibility

Window:30 days from delivery.
Condition:Unopened for brand-new items; used tech must be in the condition supplied with all accessories.
Exclusions:Hygiene items, consumables, and damage/misuse not covered.
Fees:Brand-new items opened and returned as unwanted incur a 10% handling charge.
Quick answer: To request a return, please go to your account and use the Contact form from your order page.
  1. Go to Your Account Page and log in.
  2. Select Orders and choose the order you wish to return.
  3. Click on Contact us — this will open a message form linked to your order.
  4. In the message box, explain the reason for return and describe the condition of the item.
  5. Submit the form — our team will review your request and email you with return instructions.

Start a Return

Shipping your return: Use a tracked courier and keep proof of postage. If the item is not faulty, return postage is paid by the customer.

Refunds

  • We’ll email you when we receive and inspect the item.
  • Approved refunds are issued to the original payment method. Processing typically takes 3–5 working days; some banks can take up to 30 days.

Covers faults after 30 days

What the warranty covers

  • 12-month cover (unless otherwise stated)
  • Repair or replacement for manufacturing faults
  • Excludes accidental/liquid damage & misuse
  • Accessories covered only if supplied by us
Quick answer: Go to your account, select the order, then click Contact us to request a return.
  1. Go to Your Account Page and log in.
  2. Select Orders and open the order you wish to return.
  3. Click Contact us — this will open a message form linked to your order.
  4. In the message box, explain the fault with the device.
  5. Submit the form — our team will review it and email you the next steps and return instructions.

Start a Return Request

Outcomes

  • If the return is approved, you’ll receive instructions or a prepaid return label (where applicable).
  • Once we have received and inspected the item, we will first assess whether the issue can be repaired. If the item is repairable, we will proceed with the repair and return it to you. If the item cannot be repaired, we will provide a replacement where stock is available. If a replacement is not available, a refund will be issued in line with warranty terms and applicable consumer law.
  • If the item is returned in a different condition than described, additional review may be required.

Tracking & communication

We’ll email you updates at each step. You can also reply to your confirmation email for any questions.

Please wait for our confirmation before sending anything back. Unauthorised returns may be delayed.

Helpful reminders

  • Back up and remove personal data. Remove SIMs, memory cards, and account locks (e.g., Apple/Google ID) before sending.
  • Pack securely with all included accessories to avoid transit damage.
  • Photograph the item and packaging before shipping for your records.

Still unsure? Contact us and we’ll point you to the right option.